Shipping Policy

At Lyraah, we want your new tech gadgets to reach you safely, securely, and as quickly as possible. All orders are carefully prepared and shipped through DHL to provide reliable delivery and tracking.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Once your order has been dispatched, you’ll receive a shipping confirmation containing your DHL tracking information, allowing you to follow your package throughout its journey.

Please note that orders placed during weekends, public holidays, promotional periods, or particularly busy seasons may require additional processing time.

Delivery Times

Delivery times depend on your destination and the shipping service selected. Estimated delivery timeframes will be provided during checkout where available.

While we work to dispatch orders promptly, delivery times may occasionally be affected by circumstances outside our control, including customs processing, severe weather, transportation delays, or local delivery issues.

Shipping Carrier

We use DHL for our deliveries. DHL may work with local delivery partners to complete the final stage of delivery depending on the destination.

Once your parcel has been handed to the carrier, you can use the tracking number provided to check the latest delivery updates.

International Orders

We may ship to selected international destinations. International customers are responsible for ensuring that the delivery address and contact information provided at checkout are accurate.

For international shipments, your order may be subject to customs duties, import taxes, or other local charges. Any such fees are determined by the destination country's authorities and, where applicable, are the customer's responsibility.

Customs clearance can also affect the final delivery timeframe.

Delivery Address

Please carefully check your shipping information before completing your purchase. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If you notice an error in your address, contact us as soon as possible with your order details.

Delayed or Missing Packages

If your tracking information shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If a package appears to be lost or has not received a tracking update for an extended period, please contact us. We will review the shipment details and work with DHL where appropriate to help resolve the issue.

Damaged Packages

If your parcel arrives visibly damaged, please inspect the contents as soon as possible. We recommend taking photographs of the packaging and the product before disposing of any packaging materials.

Contact our customer support team promptly so we can assess the situation and advise you on the next steps.

Important Information

Delivery dates and timeframes are estimates and are not guaranteed. Once an order has been dispatched, delays caused by customs, carriers, weather, strikes, or other circumstances beyond our control may occur.

By placing an order with Lyraah, you acknowledge and agree to the terms outlined in this Shipping Policy.

Last Updated: 09/12/2026